FAQ
general
what is personalized jewelry?
Personalized jewelry allows customers to customize pieces with names, initials, dates, symbols, or other personal details.
what is the personalization technique used?
Our products are personalized using laser engraving. Laser engraving is a precise and permanent method where a thin layer of the material is etched away, leaving a dark, high-contrast mark. This technique ensures durability and a professional finish on all our products. Please note that under different angles and lighting conditions, the engraved mark may not always appear black due to the visibility of the etched layer. This variation in appearance is a natural characteristic of the laser engraving process.
FAQ
shipping & delivery
how long does it take to create and ship personalized jewelry?
It typically takes 2-5 business days to create your jewelry and 1-12 days for shipping, depending on your location. The average shipping time is 2-6 days. For details on the shipping times please read the shipping policy.
where do you ship?
We ship to Europe, USA, Canada, UK, Australia and New Zealand. We currently do not ship to Russia, Ukraine, all countries in Middle East, Asia and Africa.
how can I track my order?
Once your order ships, you’ll receive a tracking number via email to monitor its progress.
FAQ
returns & refunds
can I return or exchange a personalized item?
Due to the custom nature of our products, we cannot accept returns or exchanges unless there is a defect or error on our part. Please read our refund policy for more details.
what should I do if my item arrives damaged or incorrect?
Please contact us within 14 days of receiving your order, and we’ll work to resolve the issue. Contact us through our contact form or send us an e-mail to info@locket-lounge.com.
FAQ
customization options
are there any character limits for engraving?
There is a character limit of 50 characters.
can I use symbols or special characters in my personalization?
Yes, we support symbols like hearts, stars and more. We also support any language, dates, coordinates and so on.
FAQ
materials & care
what type of materials do you use?
Our jewelry is made from 304L stainless steel, which is hypoallergenic and safe for sensitive skin. The gold and rose gold variants are plated with 18K gold, ensuring a high-quality and durable finish. Read more about our materials on our materials & technique page.
is your jewelry hypoallergenic?
All of our pieces are hypoallergenic and nickel-free. Check the product description and the materials & technique page for details.
how should I care for my personalized jewelry?
To keep your jewelry looking beautiful and lasting longer, follow these care instructions:
Avoid Contact with Chemicals: Keep your jewelry away from harsh chemicals like household cleaners, perfumes, or hairspray, as they can damage the finish over time.
Keep Dry: Remove your jewelry before activities like bathing, swimming, or washing hands. Water exposure can deteriorate the plating.
Store Properly: When not in use, store your jewelry in a dry place, preferably in a soft-lined jewelry box or pouch, to prevent scratches and tarnishing.
Clean Gently: Use a soft, dry cloth to gently wipe the jewelry. Avoid using jewelry cleaners or abrasive materials that can wear down the plating.
The personalization of our jewelry is achieved through laser engraving, which delicately etches designs onto the surface. To preserve the engraving and finish quality, follow the above care instructions to maintain the integrity and appearance of your jewelry.
These tips will help ensure your jewelry remains beautiful and durable.
FAQ
contact & support
how can I contact customer support?
You can reach us via email at info@locket-lounge.com or through our contact form.